Contact

How Can We Help Today?

Owned and operated by Von der Weien Group LLC, our team is ready to help you find the right cleaning equipment.

We typically respond within 1 business day
Reach Us

Choose Your Preferred Channel

Email
support@vertexequipmentsupply.com
Within 1 business day
Phone
516-584-4104
Mon-Fri, 9 AM - 5 PM EST
Common Questions

Frequently Asked Questions

How long does shipping take?

Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).

How do I track my order?

Once your floor scrubber, extractor, or other equipment ships, you will receive a tracking number via email. You can use that number to monitor your delivery status in real time through the carrier's website.

What is your return policy?

We offer 30-day returns on equipment purchases. If something is not the right fit for your facility, please refer to our Return Policy page for full details on how to initiate a return.

Can I exchange one machine for a different model?

If you ordered a floor burnisher but need a carpet extractor instead, contact us and we will walk you through the exchange process.

How do I choose the right floor scrubber for my facility?

The right machine depends on your floor type, square footage, and cleaning frequency. Send us a message with details about your space and our team can recommend the best-suited scrubber or extractor for your needs.

Do you carry replacement parts and accessories?

We stock common wear parts such as squeegee blades, brushes, and pads for many of the machines we sell. If you need a specific part, email us with your model number and we will confirm availability.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

Send a Message

Drop Us a Line

Select a topic...
Floor Scrubber Inquiry
Carpet Extractor Inquiry
Pressure Washer Inquiry
Order Status or Shipping
Returns or Exchanges
Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment to You

Prompt Support

Equipment questions answered within one business day so your operations stay on schedule.

Secure Transactions

Your payment and personal information are protected by industry-standard encryption at every step.

Equipment Expertise

Our team specializes in commercial floor-care machines and can guide you to the right solution for your facility.

30-Day Returns